Did you know that texting can serve as your secret weapon to maximize customer engagement and boost productivity? Yes! You read it right. With Helps.co's high-performance AI-powered text messaging platform (AI-SMS), this has become strikingly feasible.
The potential of integrating artificial intelligence (AI) with Short Message Service (SMS) is massive — enabling businesses to operate more proficiently by automating day-to-day support routines, re-engaging customers, warming up calls, and much more! But how do we actually put this into action?
Gone are the days when businesses were wholly dependent on human assistance round-the-clock. Instead, imagine empowering your business phone number with intelligent capabilities that comprehends queries and responds accurately within seconds! A well-known e-commerce store happily shared they'd accomplished just this trick using our AI-SMS technology at Tells.co.
Operating with negligible turnovers in the dead hours between midnight to morning, their chatbot-powered SMS service is now able to handle thousands of customer messages every minute. Expected delivery, order status, refund queries, you name it; the virtual assistance does it all effortlessly and effectively.
A major insurance provider in the U.S., tailoring services for auto, home, and boat insurance says that AI-SMS technology has been a game-changer for their business. The warm greetings sent by their AI assistant while booking appointments or initiating calls made clients feel more valued and resulted in an 85% increase in positive feedback! More impressively, they managed to quadruple their response rates simply by deploying automated yet personalized follow-up SMS after claim settlements.
Tells.co's AI-SMS proficiency beautifully proves the 'Out-of-sight-out-of-mind' adage wrong! A lifestyle brand was worried about losing touch with its customers during prolonged lockdowns until they used our platform to nurture leads digitally. Engaging texts reminding customers about previously expressed interest were dispatched smartly. '
The result? An impressive 60% re-engagement! Old wine indeed tastes better when served in a new bottle!
A software company narrates its journey from being on the verge of support overload catastrophe to achieving significant customer satisfaction indices using Tells.co's automation capabilities. They launched an AI assistant who could assist users outside regular work hours and during peak office times without any hiccups or waiting time - thus reducing human dependency considerably.
'The best marketers are those who can compress oceans of meaning into rivers of words.' Noir, Futuristic Philosopher